Disconnect
Boring straight guy
Registered: Dec 2005
Location: SW Indiana
Posts: 76 |
quote:
Originally posted by ignatz mouse
I'm told the average net-denizen has the attention span of a gnat. You may be asked to summarize your own blog entries. I'd rather get punched and have bodily fluids lobbed at me daily than work retail (if that's indeed what you're doing). I don't even think I like teens anymore, and I'd still rather counsel them than work retail.
I appreciate your feedback, and if I were writing all this for entertainment purposes, I probably would summarize and dumb down the language and simplify the grammar, probably even making bullet points. What I write, though, I write primarily for my own catharsis and, following that, to start a little discourse with anyone willing to discuss what I've written. This blog is purely an exercise in egotism in that regard, and for that, I offer no apologies at all.
I don't expect "the average net-denizen" to be on this particular site at all, and if he somehow is, he certainly wouldn't care to read what I have to say. I guess I'm only writing for myself and for those who wish to actually think. The others can go fuckin' read Garfield.
quote:
Originally posted by Mugtoe
I got tickled that the assistant manager at the McDonald's on the corner was readin "The Prince" and thinkin in terms of power vacuums.
Ain't it amazing how the best thoughts somehow try to get themselves translated into the most pathetic of places? I guess everywhere needs its dictator, huh?
quote:
Originally posted by SimpleSimon
So, ask yourself another question. Why do you continue to support and enable incompetent managers?
If your fellows come to you with questions/concerns/problems, refer them to your manager. Be a team player, use the TOO as it is intended to be used. Refer irate customers to a manager directly - procedural rules in your employee handbook undoubtedly require that you do so in any case. Managers seldom appreciate workers who assume their roles without having the title.
The position I'm in, fortunately, does allow me quite a bit of latitude in choosing my battles; given that I'm one of the few people in the store that really can manage customers effectively and defuse their complaints - and I find it to be one of the few challenges I can address in my pathetic workday - I do it willingly. The only nature of my complaint, I guess, is that my talent in that regard goes unrewarded and, as of yet, taken simply for granted. I continue to do it by choice; I just think it'd be nice to be thanked once in a while.
My employee handbook does read that any customer complaint you can handle on your own, should be handled on your own, and given the quality of most of my managers, I'd rather make the customer smile than have my manager come along and say, "If you can do better elsewhere, go elsewhere. We have plenty of customers," then bitch at the employees about quotas not being met.
quote:
Originally posted by Azrael
Write a CV and go to another company with more of an idea what staff retention is.
I am desperately searching for that exact company. Can you make a recommendation?
Again, many thanks to all of you for your insights. It's nice to read an intelligent response to my thoughts.
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12-24-2005 04:30 PM
